When we arrive at your home, we may be wearing “footies” which protect your flooring from our feet…particularly in inclement weather. Our technicians are identified by the FiberGuard logo on the truck and logo’s on our uniforms and jackets. We may also ask you to direct us to the best place to put our vehicle, out of the way.
Our primary goal is to satisfy your concerns, so ask any questions you’d like. We’re going to find out what services you are considering and explain how our procedures will be performed. We may use inspection tools to determine the type of fiber, soils and spots and best methods of servicing those specific conditions. Tools we use are an ultraviolet spot light, urine and moisture detector, fiber identification kit, infrared measuring device, magnifier and other devices, such as a fabric protection detection process, depending upon the services needed.
For soil testing, we may vacuum and isolate the soils using microscopy, sharing the results with you. There is no charge for this service. Before we do any cleaning or estimating we always hope to look at your vacuum and assess ways to assist our customers to help prevent breathing difficulties in their home as much as possible. We know that poor quality, damaged or poorly filtered vacuum cleaners and inadequate vacuuming frequency are the leading factors contributing to excess soil in furnishings which, in combination with more efforts to seal home environments and the need to improve filtration, is increasing our client’s exposure risks. Basically, we believe the evidence says that the majority of fine dust trapped in furnishings is blown and scattered into the air as often as it is collected and ejected from the home.
Then, we quote – in writing – making note of our findings and recommendations and present you with a copy for your review – without obligating you at all. If you agree to our quote, we get your signature, resolve payment terms, and, assuming we’re going to proceed at that time, prepare the area by moving furniture, heavy plants, area rugs and decorative items that are too large for you to move, away from the area to be serviced and to increase safe access to the items that will be serviced. We ask that you move small items, breakables, toys and unload any furniture that is to be moved, placing items away in a safe place.
We strongly recommend pre-vacuuming. We use a pile lifter (a commercial version of a vacuum that lifts twisted pile allowing more thorough wet cleaning). Unless vaccuming has been performed recently and routinely by others, we will recommended it at a slight additional charge. This step is included in our Premium 9 Step Cleaning as the first step to proper dry soil removal. Dry soil removal is preferred for removing loose, topical and gritty dry soil which is easier to remove before water is added.
We usually start upstairs and move down.
(Step 1) After the area is secured to protect those people and pets in the immediate area,
(Step 2) We identify soils and types of soil using a specially designed vacuum tool and micro-viewer, and show you our findings, followed by pre-treating of spots to assist in removal.
We carry dozens of specialty spotting agents...more than any cleaner in town!
(Step 3) We then pre-spray the entire area, focusing on the most heavily soiled areas, allowing for enough “dwell” time for the pre-spray to work on and soften the soil on the item to be cleaned.
(Step 4) We grooming the pre-spotting agent into the item being cleaned.
During this time, we are also determining which type of cleaning we are going to provide and formulating a customized blend of cleaning solution determined to work best on your particular furnishings or carpet. We use solutions made for wool for wool and solutions for synthetic rugs for synthetics. The equipment, whether portable or truck mounted is always the most powerful and best designed for effectiveness and efficiency for the specific type of carpet.
(Step 5) Pre-shampooing of heavily soiled areas is performed on traffic or heavily soiled areas or on fringes if the carpet is a fringed area or oriental rug.
We may use more cleaning solution or only a specially blended rinsing agent to remove the soils, depending upon the type of cleaning or your specific needs. There are four components to cleaning that we optimize to our best ability: time, heat, detergent and agitation, no matter what kind of cleaning or procedures we employ. Our goal is to clean and also to leave as little solution behind – leaving your carpet as close to as “new” as it was long ago.
After we thoroughly clean, we replace furnishings but on plastic pads and blocks to protect the flooring from leg marks and stains. We replace cushions (that were removed) tenting them if wet from cleaning or protection and post-spot to remove spots or stains that may return.
(Step 6) If protection is to be applied, we do so immediately after the cleaning or rinsing.
(Step 7) For wool or oriental rugs we include anti-moth chemicals in our protective finish treatments.
If we are going to apply optional odor or urine counteractants, we do so at this time.
(Step 8) We may also groom the carpet to improve appearance, facilitate better penetration of applied treatments and accelerate drying.
(Step 9) We may also employ the use of power dryers to further accelerate drying. Our cleaning procedures focus on drying to help eliminate wet carpet and furniture. We may be return to a location where rugs were cleaned and relocate or move them to satisfy a client, all included in this final step.